Patient Information
Our Patients’
Resource Guide
Need a ride?
This directory lists organizations in Suffolk and surrounding communities that may provide transportation and other assistance to qualifying participants.
Need help with food resources?
Click here for a list of community organizations and contact information.
Need information on available community services?
Call 2-1-1 for help with food, housing, employment, health care, counseling, transportation, and more or click 2-1-1 Virginia to learn more.
Click the links below for help with additional community resources:
Click here for a full list of resources.
Click Here To Read
Patient Privacy Policy
The most amazing thing in the world happened to me last year. I came into the Clinic hopeless and physically a mess. Now my life has been completely changed.
– Amy, WTFC Patient
Our patients’
Rights & Responsibilities
This list includes, but is not limited to, the patient’s right to:
Exercise these rights without regard to sex or cultural, economic, educational or religious background or the source of payment for his/her care.
Considerate and respectful health care.
Knowledge of the name of the physician who has primary responsibility for coordinating his/her care and the names and professional relationships of other physicians and non-physicians who will see him/her.
The right to change physicians.
The right to receive information from his/her physician about his/her illness, course of treatment and prospects for recovery in terms that he/she can understand.
The right to receive as much information about any proposed treatment or procedure as he/she may need in order to give informed consent or to refuse this course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in this treatment, alternate course(s) of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
The right to participate actively in decisions regarding his/her medical care. To the extent permitted by law, this includes the right to refuse treatment.
The right to full consideration of privacy concerning his/her medical care program. Case discussion, consultation, examination and treatment are confidential and shall be conducted discretely. The patient has the right to be advised as to the reason for the presence of any individual.
Confidential treatment of all communications and records pertaining to his/her care.
The right to obtain reasonable responses to any reasonable request he/she may make for service.
The right to leave even against the advice of his/her physician.
The right to reasonable continuity of care and to know in advance the time and location of his/her appointment, as well as the physician providing the care.
The right to be advised if the facility or personal physician proposes to engage in or perform human experimentation affecting his/her care or treatment. The patient has the right to refuse to participate in such research projects without compromising access to care.
The right to be informed by his/her physician, or a delegate of his/her physician, of continuing health care requirements.
The right to receive information regarding fees and payment schedules.
The right to examine and receive an explanation of his/her bill regardless of source of payment.
The right to have all patient rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
The right to make suggestions to the organization and file grievances.
All personnel shall observe these patient rights.
The care patients receive is a partnership between the patient and the provider.
Therefore, in addition to these rights, a patient has certain RESPONSIBILITIES as well. These responsibilities shall be presented to the patient in the spirit of mutual trust and respect.
The patient has the responsibility to provide accurate and complete information concerning his/her present complaints, past medical history, and other matters relating to his/her health.
The patient is responsible for making it known whether he/she clearly comprehends the course of his/her medical treatment and what is expected of him/her.
The patient is responsible for following the treatment plan established by his/her physician, including the instructions of nurses and other health professionals, as they carry out the physician’s orders.
The patient is responsible for keeping appointments and for notifying Western Tidewater Free Clinic or physicians when he/she is unable to do so.
The patient is responsible for his/her actions should he refuse treatment or not follow his/her physician’s orders.
The patient is responsible for following facility policies and procedures.
The patient is responsible for being considerate of the rights of other patients and facility personnel.
The patient is responsible for being respectful of his/her personal property and that of other persons in the facility.fits)
Our Mission
The mission of Western Tidewater Free Clinic is to provide high-quality, non-emergency health care to the residents of Western Tidewater who cannot otherwise afford it. Western Tidewater Free Clinic maintains a 501(c)3 non-profit status and gifts are tax deductible to the full extent of the law.
Clinic Hours
Monday - Thursday: 9am - 4pm
Friday: 9am - 1pm
Dental Clinic
Monday-Friday:
hours vary
Contact Us
2019 Meade Parkway
Suffolk, VA 23434
p: 757-923-1060
f: 757-923-1068
e: info@wtfreeclinic.org